Process Improvement and Operational Excellence
Lead continuous improvement efforts that strengthen operations, service delivery, and results.
Hands-On Training Taught by Experts
Live, Online, Instructor-Led
Skills you can use immediately
This course includes
- Live instructor led workshop delivered in two 4-hour sessions
- Applied process analysis and improvement exercises
- Operational scenarios focused on efficiency and service delivery
- Frameworks for continuous improvement and operational excellence
- Digital learning materials and take home resources
Process Improvement and Operational Excellence is a leadership development workshop designed for supervisors and operations managers responsible for improving how work gets done. This instructor led training focuses on practical leadership approaches to analyzing workflows, identifying inefficiencies, and guiding improvement efforts while operating within organizational policies, regulations, and resource constraints.
Through applied exercises and realistic operational scenarios, participants engage in process analysis, collaborative problem solving, and structured improvement planning. The workshop emphasizes involving staff in improvement efforts, implementing change responsibly, and sustaining performance gains over time. Participants leave with practical strategies they can apply immediately to improve consistency, efficiency, and mission outcomes across their operations.
What You’ll Learn at a Glance
- Identify inefficiencies and improvement opportunities in operational processes
- Analyze workflows to support better outcomes
- Lead staff involvement in improvement initiatives
- Implement changes responsibly and sustainably
- Monitor and sustain performance improvements over time
Prerequisites
There are no prerequisites for this workshop. It is appropriate for leaders with operational or supervisory responsibilities.
Tuition
Price may vary based on group size.
$495/student
Group and organizational pricing options available
This course includes
- Live instructor led workshop delivered in two 4-hour sessions
- Applied process analysis and improvement exercises
- Operational scenarios focused on efficiency and service delivery
- Frameworks for continuous improvement and operational excellence
- Digital learning materials and take home resources