Live workshopLeadership Development training for teams
Process Improvement and Operational Excellence
- Built around your actual work
- Live online, or on-site by request
- Training careers nationwide since 2006
Workshop brief
Process Improvement and Operational Excellence
- Duration
- 1 Day (8 hrs; two 4-hr sessions)
- Tuition
- $495.00per participant; team and private pricing by quote
- Delivery
- Live onlineOn-site, in person, by request
- Included
- Certificate of completionFor every participant
Everyone knows where the waste is. Nobody has been asked.
Every team has a process that made sense once. The approval that exists because of an incident in 2019. The report nobody reads. The handoff that adds three days and no value. The people doing the work can list them in about ninety seconds, and they have usually never been asked.
This workshop gives managers a method rather than a philosophy. Participants map a real process from their own operation, measure where the time actually goes, and identify the specific steps that add cost without adding value. Most find that the biggest waste is waiting, not working.
Operations and department leaders use this where capacity is short and hiring is not an option, or where the same bottleneck keeps reappearing. HR and learning and development leaders use it where continuous improvement is a stated value that nobody has been trained to practice. It works in constrained environments, including public sector operations where policy limits what can change and the improvement has to happen inside the rules.
Content, scenarios, and examples are built around your actual work before delivery. Most groups train live online, and on-site in-person delivery is available by request. This workshop is available by request only, with a three participant minimum, and sits alongside our other leadership development workshops.
Why teams book DWC
- Content, datasets, and examples built around your work before delivery
- Live online with a real instructor, or on-site at your location
- Invoicing and purchase order documentation for your organization
What your team gets
This course includes
- Live, instructor led workshop delivered in two 4-hour sessions
- Hands on mapping of a real process from your own operation
- Root cause techniques applied to your actual bottleneck
- One improvement scoped and ready to run by the end of the day
- Digital learning materials and take home reference guides
- Certificate of completion for every participant
Course outline
How the workshop runs
Every session is live with a real instructor, and the exercises are built around your team's work.
The day opens with mapping, and it is deliberately the real process rather than the documented one. Participants trace a workflow from their own operation step by step, including the parts that exist only as habit. The gap between the map and the procedure manual is usually where the interesting material is.
The middle is measurement and diagnosis. Participants learn to separate the time work takes from the time work waits, which is where most of the delay lives, and to distinguish a step that adds value from one that adds only checking. They practice root cause analysis on their own bottleneck, and learn why the obvious fix is often addressing a symptom.
The last stretch is making it stick, which is where most improvement work dies. Participants learn to test a change at small scale before committing, build the measure that tells you whether it worked, and handle the reasonable objection from the person whose job the change affects. They leave with one real improvement scoped and ready to run.
Outcomes
What You'll Learn at a Glance
- Map how work actually flows rather than how the procedure says it does
- Separate time spent working from time spent waiting
- Tell a step that adds value from one that only adds checking
- Find the root cause rather than fixing the visible symptom
- Test a change at small scale before committing to it
- Build a measure that shows whether an improvement worked
- Make an improvement hold after attention moves on
Duration
Prerequisites
There are no prerequisites for this workshop. It is designed for managers, supervisors, and team leads responsible for how work gets done. Teams looking at consistency and quality at the individual level can pair it with Quality Assurance and Service Excellence.
Format
Online for most groups; on-site delivery by request.
Dates and options
Join a public session or book your teamBook this workshop for your team
Public sessions
Train your team privately
Schedule this workshop for your team, live online or on-site, with content built around your work. Tell us your group size, goals, and target dates.
How team training works
From first call to trained team
- 20,000+Participants trained
- 90%Completion rate
- 1,500+Organizations served
Scope it
A short call about your team, your tools, and what needs to change after the session.
Customize it
Your instructor builds examples, exercises, and datasets around your actual work before delivery.
Deliver it live
Live online for most groups, or on-site at your location, scheduled around your team.
Make it stick
Every participant leaves with reference materials and a certificate of completion.
Pricing
Tuition and ways to buy
$495.00 per participant
Process Improvement and Operational Excellence is available by request only, scheduled around your team.
- $495 per participant, with a three participant minimum
- Private training: request a custom quote. One on one sessions and teams below the three participant minimum are priced case by case
- Larger groups: request a custom quote. We price larger cohorts case by case based on group size, schedule, and delivery format
Colorado state agencies, higher education institutions, cities, counties, school districts, and certified nonprofits may purchase this course directly through our State of Colorado Price Agreement. Request a quote and we will build pricing around your team.
- Per participant
Enroll a few employees at the per-participant rate.
- Private team session
Your group only, built around your data, tools, and schedule.
- Invoice your organization
DWC invoices your company directly and provides purchase order documentation.
- Multi-workshop programs
Combine workshops into a series for a department or a cohort of new managers.
Leadership Development training
Leadership training for managers and emerging leaders
Most managers were promoted for being good at the work, not for leading people who do it. DWC leadership training gives new and experienced managers practical tools for motivating and managing performance, leading change, improving processes, and developing the next generation of leaders through talent management and succession planning.
Workshops are built around your organization's real situations before delivery, and they combine well into a leadership development series for a cohort of new managers.
Can you customize this workshop for our team?
Yes. Content, datasets, and examples are built around your actual work before delivery, so participants practice on the files, tools, and situations they deal with every day.
Is the training online or on-site?
Most groups train live online with a real instructor. On-site, in-person delivery is available by request.
Is there a minimum group size?
Most workshops booked for a team have a three participant minimum, and the Tuition section on each workshop page lists its exact terms. One-on-one sessions and smaller groups are priced case by case, and larger groups are quoted based on group size, schedule, and delivery format.
Is this training for new managers or experienced leaders?
Both. Workshops range from managerial leadership for new supervisors to leading change, talent management, and succession planning for experienced leaders.
Can leadership workshops be combined into a program?
Yes. Many organizations combine several workshops into a leadership development series for a cohort of managers, scheduled around their work.
Do participants receive a certificate?
Yes. Every participant receives a certificate of completion, along with digital learning materials and take-home reference guides.
Can we pay by invoice or purchase order?
Yes. DWC invoices your organization directly and provides purchase order documentation.
Can individual employees join a public session?
When a workshop has public dates, they appear in the Dates section of this page with a registration button. If none are listed, request a quote and we will share your options.
Bring this workshop to your team
Tell us about your group and your goals. A training advisor follows up within one business day with options and pricing.