Digital Workshop Center Terms & Conditions
WHAT TO EXPECT
Live In-Person Classes
You do not need to bring anything to the class as computers and textbooks are provided, but we do highly encourage you to bring a flash drive in order to save your classwork for future reference. For photography classes, please click here for details.
Most classrooms offer complimentary coffee, tea and water and additional beverages and snacks for purchase.
Live Online Classes
Online students should expect a combination of lecture-style and hands-on training exercises.
Class materials/textbooks will be shipped to the address on your account within 1 week of your class start date. If applicable, data files will be sent to the email address on your account. If you have registered for an online class less than 1 week prior to the scheduled start date, textbook/materials may arrive after the class start date.
For directions on how to attend your online class, you can visit our Online Class – Instructions and Support page. This includes instructions on testing your audio and answers to other commonly asked questions.
Contact us before the first day of class with any questions about the online training format or requirements.
The following information pertains to policies and procedures of the Digital Workshop Center (DWC) and is approved and regulated by the Colorado Department of Higher Education, Private Occupational School Board. DWC requests that every student read and abide by the following terms and conditions.
DWC main administrative offices are located at 324 Remington Street, Suite 110, Fort Collins, CO 80524. Other satellite locations are used periodically. All of our classrooms are furnished with student desktop and/or laptop computers with all applicable software, multimedia and audiovisual equipment, whiteboard, pens, highlighters, post-it notes, professional textbook or reference packet, and other support materials.
We strive to ensure that every student receives the training they need to be successful in our classroom and beyond. It is the responsibility of each student to read the description of your registered class, verify prerequisite class requirements, and ensure that the class is appropriate for your skill level and training needs.
The following information pertains to policies and procedures of the Digital Workshop Center (DWC) and is approved and regulated by the Colorado Department of Higher Education, Private Occupational School Board. The DWC requests that every student read and abide by the following terms and conditions.
Students not accepted to the school are entitled to all monies paid. Students who cancel this contract by notifying the school within three (3) business days are entitled to a full refund of all tuition and fees paid. Students, who withdraw after three (3) business days, but before the commencement of classes, are entitled to a full refund of all tuition paid except the maximum cancellation charge of $150.00 or 25% of the contract price, whichever is less. In the case of students withdrawing after the commencement of classes, the school will retain a cancellation charge plus a percentage of tuition and fees, which is based on the percentage of contact hours attended, as described in the table below. The refund is based on the official date of termination or withdrawal.
If you would like to cancel or transfer a class, you must send your request in a written notice via email to email@example.com or fill out the ‘Request Cancellation’ form available under ‘My Account’. Transferring/rescheduling a class registration is equivalent to a cancellation and is treated accordingly.
|Student is entitled to upon withdrawal/termination||Refund|
|Within first 10% of program||90% less cancellation charge|
|After 10% but within the first 25% of program||75% less cancellation charge|
|After 25% but within the first 50% of program||50% less cancellation charge|
|After 50% but within the first 75% of program||25% less cancellation charge|
|After 75% (if paid in full, cancellation charge is not applicable)||NO Refund|
- The student may cancel this contract at any time prior to midnight of the third business day after signing this contract.
- All refunds will be made within 30 days from the date of termination. The official date of termination or withdrawal of a student shall be determined in the following manner:
- The date of which the school receives written notice of the student’s intention to discontinue the training program; or
- The date on which the student violates published school policy, which provides for termination.
- Should a student fail to return from an excused leave of absence, the effective date of termination for a student on an extended leave of absence or a leave of absence is the earlier of the date the school determines the student is not returning or the day following the expected return date.
- The student will receive a full refund of tuition and fees paid if the school discontinues a Program/Stand Alone course within a period of time a student could have a reasonably completed it, except that this provision shall not apply in the event the school ceases operation.
- The policy for granting credit for previous training shall not impact the refund policy.
If you understand the refund table above, and would like to submit a request to cancel or re-schedule your class, please click here.
Refund Policy for Employee Training – Exempt Students Only
If an employer is registering students at Digital Workshop Center (DWC) for the training of its employees, then enrollment is considered exempt under the Colorado Division of Private Occupational Schools (DPOS) statute. This exemption is referred to as ‘Employee Training’ at DWC. You can find a list of all acceptable exemptions under DPOS rules here.
To review the full Terms of Conditions for all Employee Training and exempt classes at DWC, click here.
Refund Policy for VA Funded Students
To review the full refund and cancellation policy for VA funded student training at DWC, click here.
Refund Policy for courses purchased from CourseHorse
If you purchased your class on CourseHorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.
Cancellation / Re-scheduling of classes by the DWC
If class enrollment at the DWC does not meet our minimum requirement of students, the class may be canceled or re-scheduled. Participants will be notified prior to the start of scheduled class, typically with at least 2 days (48 hours) of advance notice.
Following our goals of limiting the number of cancellations and/or re-schedules, students may be notified as late as the day before a scheduled class. In the event of a DWC cancellation, a full refund will be available, or the paid balance may be applied toward another upcoming class at the DWC. We never want to cancel a class, but, unfortunately, it does happen.
All applicable refunds will be made within 30 days from the date of cancellation.
Students have the option for one (1) free “retake” of the same class taken at the DWC (public group classes only) within 1 year. This retake registration is non-transferable, and no textbooks are provided (students are asked to bring their original textbooks with them to the retake class).
A retake is only available for students who attended the originally scheduled class. If the student does not attend the scheduled class, they are not eligible for a retake.
A retake class has no redeemable value and is not eligible for a refund of any kind.
If a student is registered for a class as a retake student and the class is canceled for any reason, DWC will allow the student to register as a retake for a different class until the retake bonus has been satisfied. Classes must meet minimum enrollment numbers of registered students in order to run.
In the event that a class is filled with registered students, a retake student may be placed on a wait list and will be notified of their class status immediately.
Why can’t I use my retake if I missed the class?
The retake benefit of the DWC classes is intended for people to brush up on their skills after they learn the material in class. It is not to be used as a fallback in the case of a schedule conflict. As mentioned above, in order to provide the best classroom experience, we do not want registered students to skip the class. Emergency exceptions will be made by a DWC administrator on a case-by-case basis only.
The Digital Workshop Center, LLC does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested when we have your permission. We have physical, electronic, and procedural safeguards that protect personal information about you that may be stored in our records.
Postponement of a starting date, whether at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth:
- Whether the postponement is for the convenience of the school or the student, and;
- A deadline for the new start date, beyond which the start date will not be postponed.
If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school’s refund policy and all applicable laws and rules concerning the Private Occupational Education Act of 1981.
Student Grievance Procedure
Should a student have a grievance/complaint, please submit the issue via email to firstname.lastname@example.org. Attempting to resolve a grievance with the DWC first is strongly encouraged. Student complaints may be brought to the attention of the Division of Private Occupational Schools online at http://highered.colorado.gov/dpos, (303)862-3001. There is a two-year statute of limitations for the Division to take action on a student complaint (from student’s last day of attendance).
Please remember that 100% of payment needs to be received at least seven (7) business days before the start of your class to guarantee your seat.
If you have pre-paid, paid your balance due as part of a certification program, or handled payment off-line (invoice or check), you do not need to take any additional steps at this time. For payment plan information, contact our administrative office.
Questions? Please contact the DWC administrative office:
COMMUNITY MEMBERSHIP AGREEMENT
For Digital Workshop Center Coworking Community Members Only