One-on-One Tech Consulting with an Expert Instructor
Hourly Help for Your Specific Technical Questions
Sometimes you do not need a full class. You need an hour with someone who knows the software better than you do.
DWC consulting pairs you with one of our expert instructors for a private, hourly session built entirely around your questions. There is no set curriculum. You bring the problems you are stuck on, in the files you are actually working in, and your instructor works through them with you live.
Sessions are held live online via Zoom, one-on-one, at a time that works for you. Most clients bring questions about Excel, QuickBooks, Power BI, Adobe Creative Cloud, WordPress, Microsoft Office, or AI tools, but if it is software we teach, it is something we can help with.
How Consulting Sessions Work
1. Request an appointment and send your questions. Fill out the consulting request form and include a prioritized list of the questions you want answered. The more specific your questions, the more your instructor can prepare.
2. We pair you with the right instructor. DWC staff match your questions to the instructor with the deepest experience in that software, then work with you to confirm an appointment time.
3. Send your files in advance. Before your session, send the spreadsheets, project files, or documents you want to work on. Your instructor reviews your questions and files ahead of time so your session hours go toward answers, not orientation.
4. Meet live and work through it together. Your session is hands-on and interactive. Share your screen, ask follow-up questions, and leave with working solutions and notes you can apply immediately.
Come Prepared, Get More from Every Hour
Consulting is billed hourly, so preparation is where you save money. When your instructor has your prioritized questions and your actual files before the session, they can research your issues, test approaches, and arrive ready to solve rather than diagnose. Clients who send materials in advance consistently get through more questions per session.
If your files contain sensitive information, remove or anonymize what you can before sending. Your files are shared only with your assigned instructor and are used only to prepare for and deliver your session.
An Honest Note About What We Can Solve
Our instructors are experienced professionals, and most questions that arrive in a consulting session get answered in that session. But we want to be straightforward with you: not every problem can be fixed in an hourly consult. Some issues turn out to be caused by corrupted files, software bugs, system configurations outside the application, or projects that need more rebuilding than a session allows.
If your instructor determines that your problem cannot be solved in the session, they will tell you directly, explain why, and recommend a realistic path forward. That might be a longer engagement, one of our classes, or a different type of specialist entirely. What we will not do is run out the clock. Consulting time is applied in good faith toward answers, and we are honest when the answer is that a session is not the right tool.
Consulting is training and technical guidance. It is not managed IT support, computer repair, or done-for-you development services.
What Clients Bring to Consulting Sessions
Every session is different because every session is built from the client’s own questions. Recent examples include fixing broken formulas and building dashboards in Excel, cleaning up a chart of accounts in QuickBooks, connecting data sources in Power BI, preparing print-ready files in InDesign, editing techniques in Photoshop and Premiere Pro, updating a WordPress site, and building practical AI workflows for everyday office tasks.
If you are not sure whether your question fits, ask. We will tell you honestly whether a consulting session is the right fit before you book.
Rates and Scheduling
Consulting is billed hourly. Rates vary based on the software, the instructor, and the scope of your questions. Contact us to discuss your project and get a quote before you book.
To schedule a consulting appointment:
- Fill out the request form with your prioritized questions, and DWC staff will pair you with an instructor and confirm an appointment time.
- Once confirmed, we will send you the link to register for your confirmed appointment and pay online.
Need Training for a Team Instead?
Consulting is designed for individuals. If you are looking for training for a group or your whole organization, our professional development workshops cover Excel, AI, Adobe, communication skills, and more, with custom curriculum available. Request a group training consultation and we will build a proposal around your team’s needs.
Frequently Asked Questions
What software can a consulting session cover?
Consulting covers the software DWC teaches, including Microsoft Excel, Power BI, and the Office suite, QuickBooks, Adobe Creative Cloud applications, WordPress, and AI tools for the workplace. If your question involves software outside our catalog, contact us first and we will tell you honestly whether we have the right instructor for it.
What happens if my problem cannot be solved during the session?
Your instructor will tell you directly and explain why. Some problems involve corrupted files, software limitations, or scope that a session cannot cover, and in those cases we recommend a realistic next step rather than spending your paid time on a dead end. We cannot guarantee every problem has a fix, but we can guarantee an honest assessment.
How long is a consulting session?
Sessions are booked hourly, and most clients book one to two hours at a time. For larger projects, many clients schedule a series of sessions, applying what they learn between meetings and returning with new questions.
How far in advance should I send my questions and files?
Send your prioritized questions with your appointment request, and your files at least two business days before your session. This gives your instructor time to review your materials and prepare, which means more of your session goes toward solutions.
Are my files kept confidential?
Yes. Files you send are shared only with your assigned instructor and used only to prepare for and deliver your session. If your files contain sensitive data, we encourage you to remove or anonymize it before sending.
Are sessions online or in person?
Consulting sessions are held live online via Zoom, which lets you share your screen and work in your own files with your instructor in real time. In-person sessions may be available by request depending on location and instructor availability.