Managing Conflict Resolution
Most workplace conflict is expensive because it waited.
Workplace conflict rarely starts big. It starts as an unaddressed irritation, gets avoided because nobody wants the conversation, and arrives on a manager's desk months later as something formal, entrenched, and much more expensive than it needed to be.
The cost is easy to see once you look. Two people who route around each other and slow down everything they touch. A grievance that consumes weeks of management time. Turnover attributed to compensation when the real reason was a relationship nobody repaired. A team that has quietly stopped saying anything difficult.
HR leaders use this where the same interpersonal issues keep escalating and want the earlier conversation to happen instead. Operations managers use it on teams under pressure, where friction is inevitable and the only question is whether it gets handled. This workshop equips employees to handle their own conflicts; managers mediating others should look at our leadership development workshops.
Content, scenarios, and examples are built around your actual work before delivery. Most groups train live online, and on-site in-person delivery is available by request. This workshop is available by request only, with a three participant minimum, and sits alongside our other workforce development workshops for teams.
This course includes
- Live, instructor led half-day workshop
- Practice conversations built from realistic workplace friction
- A sequence for opening a difficult conversation productively
- Guidance on when to resolve directly and when to escalate
- Digital learning materials and take home reference guides
- Certificate of completion for every participant
Description
The session opens on why conflict gets expensive, which is almost always timing. Participants learn to recognize the point at which an irritation should become a conversation, and practice opening that conversation in a way the other person can hear. Most of the skill is in the first two sentences.
The middle is the conversation itself. Participants practice separating the behavior from the character, stating impact without accusation, and asking the question that surfaces what is actually going on rather than what is being argued about. They work on staying present when they want to escalate and when they want to leave, because both are the same failure.
The last stretch is resolution that holds. Participants learn to distinguish agreement from compliance, land on something specific enough to be honored, and know when an issue genuinely needs to go to a manager or HR rather than being handled between two people. Every scenario is drawn from realistic workplace friction.
What You'll Learn at a Glance
- Recognize when an irritation should become a conversation
- Open a difficult conversation in a way the other person can hear
- Separate the behavior from the person and state impact without accusation
- Surface the real issue underneath the stated argument
- Stay engaged without escalating or withdrawing
- Reach an outcome specific enough that both sides honor it
- Know when to resolve directly and when to escalate to a manager or HR
Details
Duration
Prerequisites
There are no prerequisites for this workshop. It is appropriate for professionals at all experience levels. Teams that need the broader communication foundation can pair it with Effective Communication for the Workplace.
Your Workforce Training Goals, Customized to You
DWC provides expert workforce development training aligned to your organization’s needs, your funding requirements, and your participants’ skill levels. With customization at every level, from content to scheduling to delivery format, DWC builds workforce training programs that produce measurable outcomes.
20,000+ Participants Trained | 90% Completion Rate | 1,500+ Organizations Served
Tuition
Managing Conflict Resolution is available by request only, scheduled around your team.
- $395 per participant, with a three participant minimum
- Private training: request a custom quote. One on one sessions and teams below the three participant minimum are priced case by case
- Larger groups: request a custom quote. We price larger cohorts case by case based on group size, schedule, and delivery format
Colorado state agencies, higher education institutions, cities, counties, school districts, and certified nonprofits may purchase this course directly through our State of Colorado Price Agreement. Request a quote and we will build pricing around your team.