Live workshopWorkforce Development training for teams
Managing Conflict Resolution
- Built around your actual work
- Live online, or on-site by request
- Training careers nationwide since 2006
Workshop brief
Managing Conflict Resolution
- Duration
- Half Day (4 hrs)
- Tuition
- $395.00per participant; team and private pricing by quote
- Delivery
- Live onlineOn-site, in person, by request
- Included
- Certificate of completionFor every participant
Most workplace conflict is expensive because it waited.
Workplace conflict rarely starts big. It starts as an unaddressed irritation, gets avoided because nobody wants the conversation, and arrives on a manager's desk months later as something formal, entrenched, and much more expensive than it needed to be.
The cost is easy to see once you look. Two people who route around each other and slow down everything they touch. A grievance that consumes weeks of management time. Turnover attributed to compensation when the real reason was a relationship nobody repaired. A team that has quietly stopped saying anything difficult.
HR leaders use this where the same interpersonal issues keep escalating and want the earlier conversation to happen instead. Operations managers use it on teams under pressure, where friction is inevitable and the only question is whether it gets handled. This workshop equips employees to handle their own conflicts; managers mediating others should look at our leadership development workshops.
Content, scenarios, and examples are built around your actual work before delivery. Most groups train live online, and on-site in-person delivery is available by request. This workshop is available by request only, with a three participant minimum, and sits alongside our other workforce development workshops for teams.
Why teams book DWC
- Content, datasets, and examples built around your work before delivery
- Live online with a real instructor, or on-site at your location
- Invoicing and purchase order documentation for your organization
What your team gets
This course includes
- Live, instructor led half-day workshop
- Practice conversations built from realistic workplace friction
- A sequence for opening a difficult conversation productively
- Guidance on when to resolve directly and when to escalate
- Digital learning materials and take home reference guides
- Certificate of completion for every participant
Course outline
How the workshop runs
Every session is live with a real instructor, and the exercises are built around your team's work.
The session opens on why conflict gets expensive, which is almost always timing. Participants learn to recognize the point at which an irritation should become a conversation, and practice opening that conversation in a way the other person can hear. Most of the skill is in the first two sentences.
The middle is the conversation itself. Participants practice separating the behavior from the character, stating impact without accusation, and asking the question that surfaces what is actually going on rather than what is being argued about. They work on staying present when they want to escalate and when they want to leave, because both are the same failure.
The last stretch is resolution that holds. Participants learn to distinguish agreement from compliance, land on something specific enough to be honored, and know when an issue genuinely needs to go to a manager or HR rather than being handled between two people. Every scenario is drawn from realistic workplace friction.
Outcomes
What You'll Learn at a Glance
- Recognize when an irritation should become a conversation
- Open a difficult conversation in a way the other person can hear
- Separate the behavior from the person and state impact without accusation
- Surface the real issue underneath the stated argument
- Stay engaged without escalating or withdrawing
- Reach an outcome specific enough that both sides honor it
- Know when to resolve directly and when to escalate to a manager or HR
Duration
Prerequisites
There are no prerequisites for this workshop. It is appropriate for professionals at all experience levels. Teams that need the broader communication foundation can pair it with Effective Communication for the Workplace.
Format
Online for most groups; on-site delivery by request.
Dates and options
Join a public session or book your teamBook this workshop for your team
Public sessions
Train your team privately
Schedule this workshop for your team, live online or on-site, with content built around your work. Tell us your group size, goals, and target dates.
How team training works
From first call to trained team
- 20,000+Participants trained
- 90%Completion rate
- 1,500+Organizations served
Scope it
A short call about your team, your tools, and what needs to change after the session.
Customize it
Your instructor builds examples, exercises, and datasets around your actual work before delivery.
Deliver it live
Live online for most groups, or on-site at your location, scheduled around your team.
Make it stick
Every participant leaves with reference materials and a certificate of completion.
Pricing
Tuition and ways to buy
$395.00 per participant
Managing Conflict Resolution is available by request only, scheduled around your team.
- $395 per participant, with a three participant minimum
- Private training: request a custom quote. One on one sessions and teams below the three participant minimum are priced case by case
- Larger groups: request a custom quote. We price larger cohorts case by case based on group size, schedule, and delivery format
Colorado state agencies, higher education institutions, cities, counties, school districts, and certified nonprofits may purchase this course directly through our State of Colorado Price Agreement. Request a quote and we will build pricing around your team.
- Per participant
Enroll a few employees at the per-participant rate.
- Private team session
Your group only, built around your data, tools, and schedule.
- Invoice your organization
DWC invoices your company directly and provides purchase order documentation.
- Multi-workshop programs
Combine workshops into a series for a department or a cohort of new managers.
Workforce Development training
Workforce development training for employees
The skills that make teams work are rarely taught: clear writing, communication, time management, prioritization, customer service, handling conflict, and presenting with confidence. DWC workforce development workshops teach them live, with practice built from your workplace.
Use them as an onboarding series for new hires, a refresher for a team under pressure, or a development step for employees who are ready for more.
Can you customize this workshop for our team?
Yes. Content, datasets, and examples are built around your actual work before delivery, so participants practice on the files, tools, and situations they deal with every day.
Is the training online or on-site?
Most groups train live online with a real instructor. On-site, in-person delivery is available by request.
Is there a minimum group size?
Most workshops booked for a team have a three participant minimum, and the Tuition section on each workshop page lists its exact terms. One-on-one sessions and smaller groups are priced case by case, and larger groups are quoted based on group size, schedule, and delivery format.
Can these workshops support onboarding for new hires?
Yes. Communication, time management, customer service, and business writing workshops can be combined into an onboarding series for new employees.
Do you offer customer service training for employees?
Yes. Customer Service Excellence and Quality Assurance and Service Excellence are built for front-line and support teams, with scenarios drawn from your own customers.
Do participants receive a certificate?
Yes. Every participant receives a certificate of completion, along with digital learning materials and take-home reference guides.
Can we pay by invoice or purchase order?
Yes. DWC invoices your organization directly and provides purchase order documentation.
Can individual employees join a public session?
When a workshop has public dates, they appear in the Dates section of this page with a registration button. If none are listed, request a quote and we will share your options.
Bring this workshop to your team
Tell us about your group and your goals. A training advisor follows up within one business day with options and pricing.