CompTIA A+: IT Support Specialist

Help desk and desktop support roles are one of the most reliable ways into an IT career, and most employers screen for one credential first: CompTIA A+. Studying alone from a book or video course leaves gaps, especially in troubleshooting, where the real skill is working a problem step by step under pressure.

This program closes that gap with 36 hours of live, instructor-led training in small classes. You work through hardware, operating systems, networking, security, and IT service management with an instructor who answers your questions in real time, then practice the way support teams actually work: diagnosing failures, documenting tickets, and explaining fixes to users. The final module is dedicated to CompTIA A+ Core 1 and Core 2 exam prep and a capstone IT support simulation, and both exam vouchers are included in tuition.

No prior IT experience is required. You finish with the DWC IT Support Specialist Certificate, a clear plan for passing both exams, and the practical skills to step into an entry-level support role.

This course includes

• 36 hours of live, instructor-led training in small online classes
• Both CompTIA A+ exam vouchers (Core 1 and Core 2, one attempt each)
• Hands-on troubleshooting practice and ticketing exercises in Jira and ServiceNow
• Practice exams and exam strategy review
• Capstone IT support simulation
• Instructor mentoring and student tech support by Slack, email, or phone
• Career coaching and access to micro-internships through our alumni community
• DWC IT Support Specialist Certificate on completion

What You'll Learn at a Glance

• Identify, install, and configure PC hardware components and peripherals
• Install, configure, and administer Windows and macOS, with working knowledge of Linux
• Configure IP addressing, DNS, DHCP, and wireless networks, and explain routers, switches, and VLANs
• Apply core security controls to devices and networks using the CIA triad
• Troubleshoot display, printer, OS, and network failures with tools like ping, tracert, Event Viewer, and Device Manager
• Manage incidents, problems, and changes using ITIL 4 practices and ticketing systems
• Prepare with a clear strategy to pass the CompTIA A+ Core 1 and Core 2 exams

• No prior IT experience or degree required; curiosity about technology and comfort working through problems step by step are recommended
• A computer, reliable internet, webcam, and microphone that meet our equipment and software requirements
• CompTIA-approved study materials, purchased separately and not included in tuition
• Plan for 2 to 3 hours of study per week outside class

Live Online CompTIA A+ Training: IT Support Specialist Certificate with Exam Vouchers Included

This private certificate program meets twice a week for six weeks, three hours per session, entirely live online. Each module builds on the last, moving from how computers work to how support teams keep them running.

You start with core IT fundamentals: the role of IT support, hardware components, and installing and configuring Windows and macOS, including user account management. From there you move into networking fundamentals and IT security, covering IP addressing, TCP/IP, DNS, DHCP, network topologies, wireless, and the security controls that protect devices and networks.

The middle of the program goes deeper. You administer operating systems through file systems, the registry, Event Viewer, and Task Manager, work with macOS and Linux, and learn change management. You then configure routers, switches, VLANs, subnets, and static routes, and practice IT service management with ITIL 4 incident, problem, and change processes in Jira and ServiceNow.

The final weeks focus on troubleshooting and the exam. You diagnose display, printer, OS, and network failures with standard tools, see how AI can speed up troubleshooting and ticket handling, then review Core 1 and Core 2 objectives, take practice exams, and complete a capstone IT support simulation. Exam vouchers and scheduling guidance are provided at the end of the program.

This program has rolling enrollment and is scheduled per student; there is no public schedule posted. Contact DWC to arrange your start date, with day or evening sessions available.

Tuition

• $2,850 per student
• Includes both CompTIA A+ exam vouchers (Core 1 and Core 2, a $350 value)
• Payment plans available, subject to credit approval
• Funding options: WIOA, Vocational Rehabilitation, and employer billing

Exam retakes require a new voucher purchased from CompTIA. This program has rolling enrollment and is scheduled per student, with no public schedule posted. Contact DWC to arrange your start date.