Workforce Development

Workforce Development

• Digital Literacy for the Workplace

  1 Day (8 hrs; two 4-hr sessions)

  Digital Literacy for the Workplace turns the technology your team already uses into a real, teachable skill set. In one day, employees learn to manage files, write clear email, run Microsoft Teams meetings with confidence, and handle documents securely across Outlook, Excel, and PowerPoint. The payoff is fewer mistakes, fewer help desk tickets, and full value from the software you already pay for. Available by request only, with a three participant minimum.

  From $495.00/student

  3 person minimum, private & group rates available
  Register interest

• Effective Communication for the Workplace

  1 Day (8 hrs; two 4-hr sessions)

  Effective Communication for the Workplace turns everyday writing and speaking into a teachable skill. In one day, employees learn to write email that gets read and acted on, listen without assuming, contribute in meetings, present to a group, and handle disagreement before it escalates. The payoff is fewer follow-up emails, fewer repeat meetings, and less rework. Available by request only, with a three participant minimum.

  From $495.00/student

  3 person minimum, private & group rates available
  Register interest

• Customer Service Excellence

  Half Day (4 hrs)

  Customer Service Excellence turns frontline interactions into a repeatable standard. In a half day, staff learn to open a contact so the customer stops repeating themselves, take ownership instead of routing, de-escalate before a complaint becomes a review, and close the loop so nobody has to call twice. The payoff is fewer repeat contacts, fewer supervisor escalations, and customers who stay. Available by request only, with a three participant minimum.

  From $395.00/student

  3 person minimum, private & group rates available
  Register interest

• Effective Business Writing

  1 Day (8 hrs; two 4-hr sessions)

  Effective Business Writing turns workplace documents into a teachable craft. In one day, employees learn to structure a report a busy executive can act on, write a proposal that answers the question actually being asked, summarize without losing the decision, and revise their own drafts with a reader's eye. The payoff is fewer clarifying meetings, faster approvals, and documents that do their job the first time. Available by request only, with a three participant minimum.

  From $495.00/student

  3 person minimum, private & group rates available
  Register interest

• Developing Yourself as a Leader

  Half Day (4 hrs)

  Developing Yourself as a Leader builds the habits that make someone promotable before they are promoted. In a half day, employees learn to take ownership without waiting to be asked, influence peers without authority, ask for and use feedback, and manage their own reliability so others can depend on them. The payoff is a deeper bench and fewer capable people who plateau. Available by request only, with a three participant minimum.

  From $395.00/student

  3 person minimum, private & group rates available
  Register interest

• Time Management Fundamentals

  Half Day (4 hrs)

  Time Management Fundamentals gives employees a system for the work they already have. In a half day, they learn to plan a week that survives contact with reality, protect focus in an environment built to interrupt it, estimate honestly, and renegotiate a deadline before it is missed rather than after. The payoff is fewer surprises, fewer late deliverables, and less quiet overtime. Available by request only, with a three participant minimum.

  From $395.00/student

  3 person minimum, private & group rates available
  Register interest

• Managing Conflict Resolution

  Half Day (4 hrs)

  Managing Conflict Resolution gives employees a way to handle disagreement while it is still small. In a half day, they learn to raise an issue before it hardens, separate the problem from the person, stay in a difficult conversation without escalating or withdrawing, and reach an outcome both sides will actually honor. The payoff is fewer grievances, less avoidance, and teams that work through friction instead of around it. Available by request only, with a three participant minimum.

  From $395.00/student

  3 person minimum, private & group rates available
  Register interest

• Presentation Skills for the Workplace

  Half Day (4 hrs)

  Presentation Skills for the Workplace turns presenting into a structure rather than a nerve. In a half day, employees learn to open so a busy room pays attention, build toward one clear ask, deliver without reading their slides, handle the hard question, and close with a decision instead of trailing off. The payoff is shorter meetings, faster approvals, and proposals that land. Available by request only, with a three participant minimum.

  From $395.00/student

  3 person minimum, private & group rates available
  Register interest

• Prioritization Skills for the Workplace

  Half Day (4 hrs)

  Prioritization Skills for the Workplace teaches the judgment behind the to-do list. In a half day, employees learn to tell urgent from important when both arrive labeled urgent, make trade-offs explicit instead of silently dropping work, push back on a request with a real alternative, and stay aligned with what the organization actually needs. The payoff is effort spent on work that matters. Available by request only, with a three participant minimum.

  From $395.00/student

  3 person minimum, private & group rates available
  Register interest

• Psychological Safety & Trust in the Workplace

  Half Day (4 hrs)

  Psychological Safety and Trust in the Workplace builds the conditions where problems surface early. In a half day, employees learn to raise a concern without it costing them, respond to bad news in a way that invites more of it, disagree with a senior colleague productively, and admit a mistake before it compounds. The payoff is fewer surprises and problems caught while they are still cheap. Available by request only, with a three participant minimum.

  From $395.00/student

  3 person minimum, private & group rates available
  Register interest

• Quality Assurance & Service Excellence

  Half Day (4 hrs)

  Quality Assurance and Service Excellence makes consistency everyone's job. In a half day, employees learn to see their work as part of a chain, spot the handoff where errors get introduced, check their own output before passing it on, and raise a defect without it becoming about blame. The payoff is less rework, fewer errors reaching customers, and a standard that holds when nobody is watching. Available by request only, with a three participant minimum.

  From $395.00/student

  3 person minimum, private & group rates available
  Register interest

• QuickBooks Certificate

  67 hrs; 2 sessions per week

  The QuickBooks Bookkeeper Certificate is a 67-hour program delivered as private, one-on-one live online instruction with a working accounting professional. Build job-ready skills in bookkeeping, payroll, QuickBooks Online, and Excel, and prepare for the free QuickBooks ProAdvisor certification. Ideal for career changers, small business owners, and administrative professionals. Start dates by request; no cohort calendar.

  From $5,995.00/student

  3 person minimum, private & group rates available
  Starts Nov 2, 2026