Entry-Level IT Support Jobs – How to Get Started

What Are Entry-Level IT Support Jobs?

Before we jump into the nitty-gritty of certifications and programs, let’s first answer the burning question: What exactly are “entry-level IT support jobs“?

In simple terms, an entry-level IT support job is a position where you provide technical assistance to users experiencing issues with their hardware, software, or networks. You’ll be the person they call when their computer refuses to turn on, their internet connection is on the fritz, or their favorite app won’t open. The beauty of an entry-level IT support role is that you get to dip your toes into a wide range of technologies while honing your problem-solving skills in the process.

Here are a few examples of what you might be doing:

• Troubleshooting hardware and software issues
• Setting up new devices for employees
• Assisting with network connectivity problems
• Providing support for email and cloud-based services
• Helping users navigate new software applications

These roles are essential for ensuring the smooth operation of businesses, from small startups to large corporations. And, thanks to the increasing reliance on technology in nearly every industry, the demand for IT support professionals is skyrocketing.

A+ Certification: Your First Step to IT Glory

Now that you know what the role entails, let’s talk about how to actually get one of these positions. And no, you don’t need a fancy computer science degree or years of experience in the tech world (although that would help, it’s not a requirement). The first thing you need to do is obtain your A+ certification from CompTIA.

What Is CompTIA A+ Certification?

The CompTIA A+ certification is a foundational credential for anyone looking to start a career in IT support. Think of it as your passport into the world of IT. By earning this certification, you’re demonstrating to employers that you have a solid understanding of computer hardware, software, and basic networking principles.

Why You Should Care About A+ Certification

• Industry Recognition: CompTIA A+ is widely recognized in the IT world as the gold standard for entry-level certifications.
• Hands-On Skills: The exam isn’t just about theoretical knowledge; it tests your ability to apply that knowledge in real-world scenarios.
• Job Market Demand: According to recent data, there are over 200,000 open IT support jobs in the U.S. alone, many of which require or prefer A+ certification.
• Salary Potential: While entry-level IT jobs typically start in the $40,000 to $50,000 range, certified professionals can often command higher starting salaries or get promotions quicker.

What’s on the A+ Exam?

The exam covers a variety of topics, so you’ll need to know your stuff. You’ll be tested on:

• Hardware (think motherboards, processors, memory, etc.)
• Software (operating systems, security basics, troubleshooting)
• Networking (IP addressing, routers, and switches)
• Security (basic protection measures like firewalls and antivirus software)
• Mobile devices and peripheral devices

But don’t let that list intimidate you. The beauty of the A+ certification is that it’s designed for beginners. If you have a general interest in tech and enjoy problem-solving, you’ll do just fine.

How Do You Get A+ Certified?

The quickest way to get certified is by enrolling in a CompTIA A+ preparation program. That’s where Digital Workshop Center comes in. Their IT Support Specialist program offers a comprehensive curriculum to get you A+ certified and ready for your first IT job.

Digital Workshop Center: Your Launchpad for IT Success

If you’re serious about entering the IT field, the IT Support Specialist program at Digital Workshop Center is a fantastic way to get started. This program is designed specifically for people like you.  It is for those who want to break into IT without having to spend years in a computer science program.

Why Choose Digital Workshop Center?

• Hands-On Learning: You won’t just be staring at PowerPoint slides all day. This program is packed with interactive labs and real-world scenarios that will help you gain the hands-on experience needed to tackle common IT support issues.
• A+ Exam Preparation: The curriculum includes everything you need to know to pass the A+ exam, from hardware to software troubleshooting.
• Flexible Scheduling: Life happens. Whether you’re juggling work, school, or just need a more flexible schedule, Digital Workshop Center offers various options to fit your needs.
• Job Placement Assistance: Yes, you read that right. The program also offers job placement assistance to help you secure your first IT support job after graduation. Talk about a smooth landing!

By enrolling in this program, you’ll not only be on your way to obtaining your A+ certification, but you’ll also gain a comprehensive understanding of the skills needed for a successful IT career.

The IT Job Market: A Hotbed of Opportunity

So, how’s the job market looking for entry-level IT support jobs? Well, here’s the good news: It’s booming.

According to the U.S. Bureau of Labor Statistics (BLS), employment of computer support specialists (a.k.a. IT support) is expected to grow by 9% from 2020 to 2030—faster than the average for all other occupations. As businesses continue to digitize and rely more on technology, the demand for qualified IT support professionals is only going to rise.

How Many IT Support Jobs Are Out There?

The number of open positions is staggering. There are currently over 200,000 open IT support roles in the U.S. These positions range from help desk technicians and IT specialists to more advanced roles like network administrators. Some of the industries actively hiring include:

• Healthcare (hospitals, clinics, and insurance companies)
• Education (universities, K-12 schools)
• Finance (banks and financial institutions)
• Government (local, state, and federal agencies)
• Technology (software companies and tech startups)

This means that, once you complete your A+ certification and gain some experience, the job opportunities will be plentiful.

What’s Next After Graduation?

Congratulations—you’re now a certified IT support specialist! But now the real question is: How do you find a job?

1. Polish Your Resume

Your resume should clearly highlight your A+ certification, any technical skills you’ve acquired, and any relevant experience (even if it’s just through your training). Remember, employers want to see that you can hit the ground running.

2. Build a Network

While applying to job boards is great, it’s also important to build your professional network. Join IT-related groups on LinkedIn, attend virtual or in-person meetups, and consider reaching out to alumni from your program. Networking can sometimes be the key to landing that first interview.

3. Apply, Apply, Apply

Be proactive! Don’t wait for job opportunities to land in your lap. Use websites like Indeed, Glassdoor, and LinkedIn to apply for open positions. Also, check out local tech companies, government agencies, and healthcare organizations. The more applications you send out, the higher your chances of landing an interview.

4. Prepare for Interviews

When you finally get that interview, be ready to talk about your training, your A+ certification, and how you’ve solved tech issues in the past (even if it’s just from your personal experiences). Employers will also want to know that you can communicate clearly and work well with others. Remember, IT support roles are all about customer service.

5. Keep Learning

IT is a constantly evolving field, so don’t stop after you land your first job. Continue learning, whether it’s through certifications, online courses, or hands-on projects. By staying up-to-date with the latest technologies, you’ll position yourself for long-term success.

Conclusion

The journey to securing your first entry-level IT support job may seem daunting, but with the right tools and mindset, you’ll get there. Start with an A+ certification, enroll in a program like Digital Workshop Center’s IT Support Specialist course, and jump into the booming IT job market. With over 200,000 open positions in the U.S. alone, opportunities are everywhere. Get your foot in the door, keep learning, and watch your career in IT flourish.

Ready to start your IT journey? The world of entry-level IT support jobs is waiting for you!  Contact us to get started.