Terms and Conditions
The following information pertains to policies and procedures of The Digital Workshop Center (DWC). The DWC requests that every student read and abide by the following terms and conditions.
It is your responsibility to be familiar with these policies. Unless otherwise specified, this policy applies to all classes, Certification programs and workshops offered through the Digital Workshop Center. The Digital Workshop Center reserves the right to change policies and procedures without notification.
The DWC IS NON-ACCREDITED
The Digital Workshop Center (DWC) is a non-accredited, private vocational training center. We are here to help you with all of your computer training needs and provide skills training on a wide variety of subjects. None of our classes are equivalent to college credits or approved by any institution. We do not make any claims to prepare individuals for employment in any industry nor provide career counseling of any kind. Our classes are open to the entire public and we do not limit students based on age, race, occupation, or gender.
GENERAL REFUND POLICY
We strive to ensure that every student receives the training they need to be successful in our classroom and beyond. It is the responsibility of each student to read the description of your registered class and ensure that the class is appropriate for your skill level and training needs. After the start of any class, no refund, cancellation, or transfer is allowed.
Please note: Instructors, class times, and class dates are subject to change.
CANCELLATION / TRANSFER POLICY
We make decisions on our classes based on enrollment, and we need a final count of students to be able to make these important decisions. If you would like to cancel or transfer a class, you must send your request in a written notice via email to firstname.lastname@example.org or fill out the ‘Request Cancellation’ form available under ‘My Account’.
FREE CANCELLATION / TRANSFER PERIOD
One week (or greater than 7 calendar days) prior to the first day/time of class is the free cancellation / transfer period in which you may cancel or transfer courses without penalty and receive a full refund of registration and course fees.
Registration refunds for cancellations received after the free cancellation / transfer period are dependent upon the duration of the course and the effective drop date. The effective cancellation date is the day the DWC receives your request.
Nonattendance does not constitute a cancellation.
Note: A calendar week starts on Monday and ends on Sunday.
CANCELLATION / TRANSFER FEES
WITHIN 5 DAYS OF YOUR SCHEDULED CLASS:
Within 7 calendar days of the course date/time, cancelling for a refund or transferring your registration is allowed. Once your request has been approved, we will either transfer your registration to a class/workshop of equivalent value, provide you with a credit on file to be used within one year towards any future class(es), or refund your payment minus a 15% processing fee.
WITHIN 2 DAYS OF YOUR SCHEDULED CLASS:
Due to the minimum enrollment requirements that we follow in order to hold our classes, any cancellation or transfer request received less than 2 days (48 hours) from the class start date/time will not be accepted. No transfers, refunds, or credits will be provided.
The Digital Workshop Center reserves the right to cancel a reservation if full payment has not been received by 3 days before a workshop begins. Our limit of liability is to return all monies paid to the Digital Workshop Center.
There are no exceptions to our Cancellation / Transfer Fee Policy. This policy is in effect as of October 1, 2014.
Why is there a cancellation or re-scheduling fee? Why can’t I re-schedule within 48 hours?
Our courses are subject to run based on the minimum number of students for a given class. If the DWC needs to cancel or re-schedule the class, we need at least 2 business days notice so we can alert the other students, instructor, and administrative personnel. We also strive to provide an interactive classroom experience, and we cannot do this if there is not a minimum number of students due to late or last-minute cancellations.
When do I receive my refund?
Credit card refunds require up to seven business days; check refunds may take up to two weeks and will be mailed to the address on file. Existing balances will be paid prior to issuing a refund.
CANCELLATION / RE-SCHEDULING BY THE DWC
If course enrollment at the Digital Workshop Center does not meet our minimum requirement of students, the course may be cancelled or re-scheduled. Participants will be notified prior to the start of scheduled course, typically with at least 2 days (48 hours) of advance notice.
Following our goals of limiting the number of cancellations and/or re-schedules, students may be notified as late as the day before a scheduled course. In the event of a DWC cancellation, a full refund will be available, or the paid balance may be applied toward another upcoming course at the DWC. We never want to cancel a course, but, unfortunately, it does happen.
A student has the option for one (1) free
retake of an eligible, public course (when indicated) taken at the Digital Workshop Center. This retake registration is non-transferable, and no textbooks are provided. Students must bring their original textbooks to the retake course.
A retake is only available for students who attended the originally scheduled course. If you do not attend your scheduled course, you are not eligible for a retake. Other important notes about your class re-take options:
- A retake course has no redeemable value and is not eligible for a refund of any kind.
- If a student is registered for a course as a retake student and the course is cancelled for any reason, DWC will allow the student to register as a retake for a different class until the retake bonus has been satisfied. Courses must meet minimum enrollment numbers of registered students in order to run.
- In the event that a class has reached the maximum number of students, a retake student may be placed on a wait list and will be notified of their class status immediately.
Why can’t I use my retake if I missed the class?
The DWC offers a free retake to students as an opportunity to brush up on the skills they learned in a previously completed course. It is not an alternative for attendance in the case of a student schedule conflict. As mentioned above, we strive to provide an interactive classroom experience and we cannot do this if there is not a minimum number of students due to late or last-minute cancellations.
The Digital Workshop Center, LLC does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission. We have physical, electronic, and procedural safeguards that protect personal information about you that may be stored in our records.