IT Support Specialist

The IT Support Specialist Certificate is a job-ready, fast-track training program designed to prepare students for high-demand, entry-level roles in the technology industry. Throughout this comprehensive program, you’ll gain practical skills, certifications, and real-world experience to confidently launch your career in IT support, desktop support, or help desk operations.

Through interactive labs, live instruction, and hands-on simulations, you'll master the fundamentals of installing and configuring computer hardware and software, troubleshooting common IT issues, supporting users in networked environments, and applying essential cybersecurity and service management principles.

Unlike other programs, our bootcamp goes beyond theory to ensure you’re ready for the job market by providing practical, real-world scenarios that mirror the challenges you'll face on the job.

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• 36 hours of classroom training | Additional assignments outside of class
• Training, labs, and practice tests from CompTIA | Non-refundable
• CompTIA A+ (Core 1 & 2) exam voucher | Non-refundable
• Download materials with practice data files
• Certificate of Completion

Upon successful completion of the IT Support Certificate, students will learn:

• Core IT Fundamentals: Understand how computers and systems work, including hardware, operating systems, networks, and mobile devices.
• Technical Troubleshooting: Master diagnostic strategies to resolve hardware, software, and networking issues efficiently.
• Operating Systems & Security: Install and manage Windows, macOS, and Linux environments, while applying essential cybersecurity practices.
• IT Infrastructure & Networking: Learn how to support and configure routers, switches, and Wi-Fi networks in business environments.
• Service Management: Adopt best practices in IT operations and service delivery using the globally recognized ITIL® 4 framework.
• AI tools: An introduction to ChatGPT, Gemini, Copilot, AzureAI, etc. and their role in this career path.
• Job-Ready Tools: Build strong communication, documentation, and customer service skills essential to support and help desk roles.

Basic Digital Literacy: Familiarity with using a computer, file management, and internet navigation. Understanding of Operating Systems: Basic knowledge of Windows or macOS is recommended. Technical Aptitude: Ability to troubleshoot simple technical issues (e.g., software installation, basic network setup). Problem-Solving Mindset: Willingness to learn and approach IT challenges methodically